Every kickoff waits on you.
The deal closes and the handoff is a Slack message. Scope, approver and inputs live in your head, so delivery starts when you find time to start it.
Operations consulting for agencies
Operations consulting for agency founders.
Your agency sells well. Then every project waits on you: at kickoff, at review, whenever a client pushes back. Working Properly fixes the operations behind the sale for agency founders, so the agency grows faster and runs to a clear standard without you checking everything.
Written scope and price before any commitment.
Sound familiar?
Selling isn’t your problem. Everything after the sale is.
Growth doesn’t stall at the sale. It stalls right after it, and right now more sales would mostly mean more of this landing on you.
Reviews are the bottleneck.
Work comes up to you instead of out to the client, because “done” means whatever you would accept. Two of the last five deliveries had a missed step the client noticed first.
Contractors do most of it, and you finish it.
Capable freelancers, no standard to hold them to. The last stretch of every project lands back on you or your ops lead.
What changes
Grow faster and step back. The same fix does both.
- One account owner per client, with the authority to hold the team to the standard.
- A written delivery standard and a two-line check before anything reaches a client.
- A handoff from sale to delivery with six fields filled, every time.
- A thirty-minute weekly numbers review: capacity, late items, rework.
- Your project tool set up the way delivery actually flows, not the other way around.
Where a step repeats, we use AI to take the grunt work out of it. A named person still reviews anything that reaches a customer. See a labelled example →
Which route fits
Workflow Sprint · $3,000 fixed
Fix the sale-to-delivery handoff or client onboarding in ten business days, built in your tools and taught to the team.
About the Sprint →Operating Partner · from $4,000/month
Fix the operations with your team, one agreed improvement a month, until the agency runs to your standard.
About Operating Partner →Operating Advisory · from $2,500/month
Four sessions a month on hiring, capacity, priorities and delivery problems. You and your team execute.
About Advisory →Proof
Where Jacob has done this before.
Engagement results
12×revenue growth in about three years at an ecommerce agencyBlue Stout · company context
Over 60%fewer missed deadlines after a three-month operations projectField Mouse Investments
~1 hourof manager time back every dayField Mouse Investments
Agencies Jacob has worked with
Blue Stout, Launch Labs, JPORT Media, Funnel.Ninja / Sajo Media, Group Funnels, Smooth Operators and others. Full list, labelled →
About these numbers. Blue Stout is a company result from years when Jacob helped run operations; many people contributed. Field Mouse Investments is a small investment firm where Jacob ran a three-month operations project; the figures are what he recalls, not an audit. These come from single engagements, so they are not what every client gets. What changes for you depends on where you start and on follow-through. We agree it in writing before you pay.
Before you write
Questions agency founders ask
We run on contractors. Does this still work?
Yes. Owners, briefs, standards and checks work the same for contractors as for employees. If a freelancer cannot meet your standard, you will know within a week instead of at the client review.
Will you make us change our project tool?
No. We set up what you already use (Asana, ClickUp, monday, Notion and similar) around the way delivery actually runs. Migrations are scoped separately.
How fast will we see change?
A Sprint targets ten business days after written start and readiness. In a Partner engagement, the first agreed improvement is worked in the first month. Speed depends on inputs and approvals, and we will tell you when it does.
Do you work with agencies outside Atlanta?
Yes. Working Properly is based in Atlanta and works remotely with agencies across the United States.
Which project would break first if you took a week off?
Bring that one to the call. You’ll get a straight answer on what to fix first and which route fits.
Written scope and price before any commitment.