Website and service terms

The business and the website

This website describes services offered by J BURKE BUSINESS LLC under the Working Properly brand. Questions may be sent to jacob@workingproperly.com.

Website content and examples help explain our approach. Fictional demonstrations are illustrations, not live customer results. Historical consulting outcomes are founder-attested experience with the qualifications shown alongside them; they are not audited Working Properly results or promised outcomes.

Inquiries and engagement

Submitting an inquiry is not a purchase, subscription, reserved start date or agreement to receive services. We review fit and follow up by email; a call is optional when useful.

Before payment or work, we agree a buyer-specific written Order covering the scope, deliverables, price, acceptance checks, responsibilities, dates and relevant data permissions. The accepted Order and applicable signed or platform terms govern the engagement. These website terms do not change an existing agreement.

Scope and responsibilities

The Workflow Implementation Sprint is $3,000 for one agreed workflow in supported tools, with the inclusions and limits shown on the website and confirmed in the Order. The direct default is $1,500 at the written start gate and $1,500 at acceptance. Target timing begins only after the agreed start conditions are satisfied. Included defect correction covers accepted-scope defects for 14 calendar days after acceptance; new requirements are separate scope.

Private Operating Advisory starts at $2,500/month. Done-With-You Operating Partner starts at $4,000/month and includes one agreed improvement and bounded operating deliverable within the written effort and session limits. Your team retains daily execution and staff management.

Group Coaching starts at $500/company/month and remains inquiry/fit only until availability, participation terms, consent and readiness are confirmed. An inquiry does not enroll a participant.

Software subscriptions, additional workflows, custom APIs, full migrations and additional production work are not automatically included. Your Order confirms what is and is not included.

Payment and start

Payment alone does not start service. Required payment must be verified, scope and capacity confirmed, usable inputs and minimum permissions accepted, and written Fulfillment START issued before work begins.

If recurring services are accepted, the Order records the agreed price, service dates, charge date, partial first period and recurring-payment authorization. The standard arrangement charges at month-end for the coming calendar month; an agreed partial first month is proportionate. Written cancellation is due at least seven calendar days before the next charge. Timely cancellation stops renewal, with service continuing through the paid month and no partial-month refund, except applicable law or controlling signed/platform terms. These descriptions do not mean live billing or Group enrollment is currently open.

Accounts, data and AI

You retain responsibility for your software accounts, licenses, billing, business decisions and lawful use of your data. We request only the access required for the agreed scope. Do not send credentials or sensitive files through the public inquiry.

Data classes, approved providers, AI use, access, confidentiality and retention restrictions are agreed before START. Shared Group sessions and recordings need explicit consent and authorized access; participation does not authorize redistribution, independent capture or marketing use.

Changes and outcomes

Changed requirements or dependencies may require a revised scope, price or schedule before implementation. We test the agreed deliverables against the accepted criteria; we do not guarantee revenue, rankings, time savings or other business outcomes.

Upwork-origin engagements remain subject to their applicable platform and accepted contract terms.

Contact

For questions about a scope, cancellation or these terms, email jacob@workingproperly.com.